What Freeport Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Freeport since 1984, and we’ve learned that a good reputation isn’t built on one job done well. It’s built on hundreds of jobs where the homeowner can see the difference, understand what we found, and know we’ll come back if something isn’t right. The reviews below come from real Freeport-area customers who called (631) 735-5125 and got the same thing you’ll get: a live person on the phone, a technician who shows up when promised, and a plain-English explanation of what your chimney actually needs.
Recent Reviews
We bought our place on North Bayview Avenue last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us photos of cracked flue tiles I’d never have known were there. He didn’t push for the repair that day, just told us what was safe for burning and what wasn’t. We scheduled the liner work three weeks later when we were ready.
Veronica R., Freeport, NY
After the nor’easter in March, water was coming into our firebox. I figured I’d need a whole new crown. Russell’s tech found the cap had blown loose and the crown just needed sealing with HeatShield. Single visit, $340 instead of the $2,800 another company quoted me for a rebuild. The photos don’t lie.
Ramon M., Freeport, NY
I’ve got a 1920s colonial in the Village of Freeport with an unlined chimney. Three companies told me I needed a stainless liner immediately or I was going to burn my house down. Russell did the Level-2 inspection, showed me the photos, and said yes, it needs a liner, but it wasn’t an emergency - we could wait until after the holidays when we had the cash. Done right, and he stood behind it.
Holly S., Freeport, NY
My husband wanted to clean the chimney himself with a brush kit from the hardware store. I called Hearthstone for a second opinion. Their tech explained that our clay flue tiles were too fragile for a mechanical brush and showed us the hairline cracks on the camera. We paid for the sweep, avoided a $1,200 mistake, and now we understand why professional-grade matters.
Priya R., Freeport, NY
We’d been using the same chimney company for ten years, but last season they upsold us on a “premium” sweep that cost $400 and left ash everywhere. Russell’s crew came in with drop cloths, a vacuum system, and finished in 90 minutes. The $89 Seasonal Tune-Up was exactly $89. No surprises on the bill.
Veronica R., Freeport, NY
I manage a rental property near Freeport’s Nautical Mile and the tenant reported a smoky smell. Russell’s tech found a bird’s nest blocking the flue and a cracked chimney cap letting in rain. He removed the nest, installed a Gelco cap with proper screening, and sent me photos of everything. Tenant’s happy, I’m happy, and the 90-Day Done Right Promise means I’m not worried about callbacks.
Ramon M., Freeport, NY
Why Customers Trust Us
These reviews keep coming back to the same things, and they’re the same things we’ve built Hearthstone Chimney Co. on for over 42 years. Photos you can see, a plain-English verdict. No-hassle upfront pricing - the number on the estimate is the number on the invoice. Background-checked, uniformed technicians who complete most jobs in a single visit. And behind every job, the 90-Day Done Right Promise: in writing, no arguing. If it’s not right, we come back.
We don’t chase trends or use pressure tactics. We’re not going to tell you your chimney is an emergency when it isn’t, and we’re not going to sell you a liner you don’t need. What we will do is answer your call with a live person, 24 hours a day, seven days a week. We’ll show up when we say. We’ll use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes. And we’ll document our work like engineers and explain it like craftsmen.
Freeport’s coastal climate means salt air, freeze-thaw cycles, and nor’easters that test every chimney cap and crown. We’ve seen what fails here and what lasts. If you’re due for a sweep, worried about a leak, or just want a second opinion on another company’s estimate, call (631) 735-5125. We’ll pick up. We’ll be straight with you. And we’ll stand behind the work.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Freeport since 1984.